FAQs

Have a question about our posies, services or delivery? Check out our Frequently Asked Questions below!

If you can’t find what you’re looking for, drop us an email at info@pocoposy.com.au or give us a call on 1300 868 168 and we’ll be able to help you out.

 
 

What days do you deliver?

We deliver Monday to Friday.

 
 

What time do you deliver?

We run deliveries twice daily, to an AM and a PM schedule. All our deliveries are guaranteed by 5pm for commercial properties and 7pm for residential properties, however, we are usually done well before this time.

 
 

How can I pay?

We accept online payments via PayPal or credit card.

 
 

How big are the posies?

We have a range of sizes available. A $30 single posy is always the size pictured in our photos unless stated otherwise. A $55 double posy is twice as big as the single posy, and an $85 triple posy is three times bigger.

 
 

What should I do with my Posy when it arrives?

Take it out of the hessian wrap and place it in a vase with cool water, removing all the leaves that sit under the water line. Do you love the hessian and would like to keep it wrapped up? Make sure you add a little water each day to the plastic bag that sits inside the hessian.

 
 

What happens if the recipient isn't home when the delivery arrives?

No worries! All our posies come with water and will stay fresh until they arrive home. We always try and leave the posy in the shade and out of the weather in a safe place. If you need it left somewhere special, make sure you give us clear instructions in the delivery notes when placing your order.

 
 

Can I order a customised card to be delivered too?

Of course! We handwrite notes on our specially designed swing tags at no extra cost.

 
 

Can I order a custom posy?

You sure can! Please email your enquiry to info@pocoposy.com.au to arrange all the details.

 
 

What do I do if my posy does not arrive?

Please contact us urgently on 1300 868 168 and we’ll investigate straight away.

 
 

Do you create funeral/sympathy flower arrangements?

Yes we can, just forward your enquiry to info@pocoposy.com.au.

 
 

Can I order posies in advance or do I need to order on the day I'd like it sent?

You can order up to a month in advance online. Just select the delivery date on the calendar when placing your order.

 
 

My PayPal address is different to the address I'm sending the flowers to. Will you know the correct address?

We can't see the information stored in your PayPal account, we only see and use the information you've entered into our website in the order section. Please make sure you double check that you’ve entered the correct delivery address.

 
 

How will I know if the posy has been delivered?

We always send a confirmation text when it has been delivered, so make sure you include your mobile number in your order so we can let you know when it’s arrived.

 
 

Can I choose a specific delivery time?

Yes, we can offer particular delivery times for an extra fee. Just give us a call on 1300 868 168 to arrange the details.

 
 

 



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