Terms and Conditions

Terms of Use

These Terms and Conditions govern the use of pocoposy.com.au and the purchase of any goods from it. pocoposy.com.au is owned and operated by Rebecca James Floristry Designs ABN: 56799287848.

Please note that by using this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability. You also acknowledge that you have read and understood these Terms and Conditions. Poco Posy reserves the right to amend or update this information at any time without providing notice.

Prices and Payment

  • Price given on home page includes delivery. The price may change without notice, but any new price will be clearly displayed on our home page.
  • All prices are quoted in Australian dollars and include GST
  • We accept payment by Visa, Mastercard & PayPal

Ordering

  • For Poco Posy to process your order through, we need some information from you, eg your name, contact details, billing address, delivery address and payment details.
  • For information on how we obtain, store and use your personal information please see our Privacy Policy.
  • Payment will need to be confirmed before we can send your flowers.
  • You should receive an email confirming your order once your payment has gone through. If you don’t, there may have been a problem with processing your order. Please let us know if this happens by emailing info@pocoposy.com.au

Where we deliver to:

Acacia Ridge, Albany Creek, Albion, Alderley, Annerley, Archerfield, Ascot, Ashgrove, Aspley, Auchenflower, Balmoral, Banyo, Bardon, Bellbowrie, Belmont, Boondall, Bowen Hills, Bridgeman Downs, Brisbane Airport, Brisbane city, Brookfield, Bulimba, Camp Hill, Cannon Hill, Carina, Carina Heights, Carindale, Carseldine, Chapel Hill, Chelmer, Chermside, Chermside West, Clayfield, Coopers Plains, Coorparoo, Corinda, Darra, Dutton Park, Eagle Farm, Eatons Hill, East Brisbane, Eight Mile Plains, Enoggera, Enoggera Reservoir, Everton Park, Fairfield, Ferny Grove, Fig Tree Pocket, Fitzgibbon, Fortitude Valley, Gaythorne, Geebung, Gordon Park, Graceville, Grange, Greenslopes, Hamilton, Hawthorne, Hemmant, Hendra, Herston, Highgate Hill, Holland Park, Holland Park West, Indooroopilly, Jamboree Heights, Jindalee, Kangaroo Point, Kedron, Kelvin Grove, Kenmore, Kenmore Hills, Keperra, Lota, Lutwyche, Lytton, Macgregor, Manly, Manly West, Mansfield, McDowall, Middle Park, Milton, Mitchelton, Moggill, Moorooka, Morningside, Mt Coot-tha, Mt Crosby, Mt Gravatt, Mt Gravatt East, Mt Ommaney, Murarrie, Nathan, New Farm, Newmarket, Newstead, Norman Park, Northgate, Nudgee, Nudgee Beach, Nundah, Oxley, Paddington, Petrie Terrace, Pinkenba, Port of Brisbane, Pullenvale, Red Hill, Riverhills, Robertson, Rocklea, Salisbury, Seven Hills, Seventeen Mile Rocks, Sherwood, Sinnamon Park, South Brisbane, Spring Hill, St Lucia, Stafford, Stafford Heights, Sumner, Sunnybank, Sunnybank Hills, Taigum, Taringa, Tarragindi, Teneriffe, Tennyson, The Gap, Tingalpa, Toowong, Upper Kedron, Upper Mt Gravatt, Virginia, Wavell Heights, West End, Westlake, Wilston, Windsor, Wishart, Woolloongabba, Wooloowin, Wynnum, Wynnum West, Yeerongpilly, Yeronga & Zillmere...... and all buildings including hospitals within these suburbs.

  • Our delivery hours are between 9.00am and 5.30pm for business addresses and 7.00am to 7.00pm for residential addresses. Please note we are not able to guarantee delivery at a specific time of day.
  • We’ll leave flowers at, or near, the door, or in another place we deem safe if there is no answer when we deliver. If necessary, we will contact the sender to let them know where we've left the flowers. If there is nowhere safe to leave them we’ll call the sender to re-arrange delivery.
  • A text message will be sent to the sender once delivery has been made.

Availability of Product

  • Only one style of flowers is available on any given day.
  • A limited number of bunches are available each day. The home page will be updated when flowers are no longer available to purchase, stating that the style has sold out.
  • Occasionally, the flowers in the bunch featured for sale may be substituted with alternative flower types if stock runs low during the day. However, our florists will make sure that this substituted bunch resembles the featured bunch as closely as possible. If it results in a dramatically different style, then the sender will be notified.

Advance Orders

  • If you choose to ‘send on a later date’ you accept that you will not see the style of flowers until the day of delivery, when it will be too late to change your order.
  • If we encounter any supply issues we will inform the sender immediately and give them the option of either a full refund or resending their flowers on an alternative day

Warranties, Refunds and Cancellations

  • Due to our quick turn around times we’re unable to refund if you change your mind about a ‘send now’ purchase.
  • We are unable to offer a refund if incorrect delivery information is given to us. It's the sender's responsibility to make sure they provide us with detailed and accurate delivery instructions.
  • If the wrong delivery address is given we can re-deliver, but this will be at an additional cost.
  • Like people, every flower is different and some are more delicate than others. You should expect your flowers to last at least 3 days. If for any reason (excluding extreme spikes in temperature) they last less than 3 days, or you’re not happy with your order, please let us know immediately so we can do our best to make things right.

If you need further assistance please contact us at info@pocoposy.com.au or 0412 449 682.All copyright, trademarks and other intellectual property is owned by Rebecca James Floristry Designs T/A Poco Posy.

Privacy Policy

We understand that the information you give to us is personal and we’re committed to respecting your privacy. So here are some important bits and pieces you might like to know about how we collect, store and use any information you give us.

In using our site you agree to this policy and give our consent for us to use your information as outlined. So if you have any concerns please don’t hesitate to contact us on info@pocoposy.com.au

Collecting data

The circumstances in which we may collect your information include, but are not limited to, the following:

  • registering as a user, to make future ordering easier.
  • purchasing products online (eg you would need to supply credit card details for us to process your payment and contact information in case we have any queries).
  • signing up to, or taking part in Poco Posy events or promotions.
  • collecting data about your activities when you visit our website or the websites and online services where we display advertising. For example, the content you view, the date and time you view this content, where you saw the adverts, what adverts you clicked on, products you purchased or your location information associated with your IP address.

Please note that when placing an order we will also require contact information for the recipient so that we can deliver successfully.

Storing data

We don't store your credit card details. However, we do keep your billing, shipping and order information. This information is encrypted before we transmit it over a web server.

Using data

The main reason we need your information is to make sure your order gets delivered without any problems. For example, we may email or text you to clarify delivery information, or to confirm your delivery has been made. Storing your billing, shipping and order details also means you can make subsequent orders and enquiries quickly and easily.

On occasion we also might provide data to reputable third parties to help us analyse sales patterns and navigation techniques, for example. We also might use the data to serve you more relevant advertising. However, will not include any personal information that would identify you.

We keep our customers up to date via facebook and instagram, but we may sometimes email you with news we think you’d find interesting, or to request some feedback to help us make Poco Posy even better. If we do this there will be the opportunity to unsubscribe from any further email communication. If you receive marketing information from us in any other form, you may at any time decline to receive this information by emailing us at info@pocoposy.com.au

We won’t charge you for actioning this request and will take all reasonable steps to do so at the earliest opportunity.

We won’t pass sender information on to any recipient unless the customer has actually asked us to. And we will never sell your information to a third party.

The only instances where we would disclose personal information about you are:

  • If it’s required for a relevant purpose, eg giving your contact details to a delivery company.
  • If we’re required to disclose information in order to meet any legal obligations

Changes to this Privacy Policy

We reserve the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use our site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you’d like to do so, just let us know. You may be required to put your request in writing for security reasons. We reserve the right to charge a fee for searching for, and providing access to, your information on a per request basis.