Privacy Policy

This Privacy Policy explains how Poco Posy collects, uses, stores, and protects your personal information when you visit our website or place an order with us.

By using our website, you consent to the collection and use of your information in accordance with this Privacy Policy.

This website is owned and operated by Poco Posy Pty Ltd.

Information We Collect

When you visit our website or place an order, we may collect personal information including:

your name,
phone number,
email address,
billing and delivery addresses,
payment details,
recipient details,
order history,
IP address and browser information, and
any information you provide when contacting us.

We only collect information that is reasonably necessary to provide our products and services.

How We Use Your Information

We may use your personal information to:

process and deliver orders,
communicate with you about your order,
provide customer support,
send delivery notifications,
improve our website and services,
prevent fraudulent activity,
comply with legal obligations, and
send marketing communications where you have opted in to receive them.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in those communications.

Payment Information

Payments made through our website are processed securely through trusted third-party payment providers including Visa, Mastercard, PayPal, and Stripe.

We do not store full credit card or payment details on our servers.

For more information, please refer to:

Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

payment providers,
delivery drivers and courier partners,
website and technology providers,
marketing platforms, and
professional advisers where required.

These third parties are only permitted to use your information for the purposes of providing services to Poco Posy.

Cookies & Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

Cookies may collect information such as:

pages visited,
time spent on the site,
browser type,
device information, and
referral sources.

You can choose to disable cookies through your browser settings, however some website features may not function correctly.

We may also use analytics tools such as Google Analytics to help improve our website performance and customer experience.

Marketing Communications

If you subscribe to our mailing list or provide consent, we may send you promotional emails, updates, special offers, or marketing communications.

You can opt out of receiving marketing communications at any time by:

clicking the unsubscribe link in our emails, or
contacting us directly.

Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we take security seriously, no method of electronic transmission or online storage is completely secure and we cannot guarantee absolute security.

Access & Correction

You may request access to the personal information we hold about you and request corrections if any information is inaccurate or outdated.

To make a request, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Australian Privacy Laws

This Privacy Policy is intended to comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal obligations, or business operations.

Any updates will be published on this page and take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Email:
Website: Poco Posy
Phone: 1300 868 168